Terms of use.

ProTechMe is the international brand of Linucare ApS, a Danish company. These terms are an agreement between you and Linucare ApS.

One exception, and it matters for your consumer rights: in some markets the safety button is sold by a regional distributor rather than by us. When that is the case, your purchase contract is with that distributor and their sale terms apply to the order. These terms still govern your use of the ProTechMe app and service. The selling party is named on your order confirmation — if it is not obvious, ask before you pay.

ProTechMe is a community-based personal safety service. It gets an alarm from you to the people you chose, fast, and escalates it if they do not answer.

ProTechMe is not a monitoring centre. There is no control room, and no operator watching a screen for your alarm. Nobody is on duty for you.

ProTechMe does not dispatch emergency services. We do not send an ambulance, the police or the fire service, and we have no privileged line to them that you do not have. Raising an alarm in the app is not the same as calling your emergency number.

It is not a substitute for emergency services. In a life-threatening emergency, call your local emergency number — 112 in the EU and in India, or your local equivalent.

• We cannot guarantee that anyone in your network will respond at any given moment. We deliver the alarm; the response is a human being’s choice.
• We cannot guarantee that nearby ProTechMe users exist everywhere at every time. The community tier is densest where ProTechMe is already active.
• The service depends on your phone having battery, signal and the permissions the alarm needs. If any of those are missing, the alarm may not fire as expected — worth re-checking after a phone update, which is when an operating system tends to withdraw a permission on your behalf.
• The BLE button needs the app on a paired phone. Out of Bluetooth range, or with the phone off, it is just a button.
• The GPS button needs mobile coverage and an active connection. Where there is no network, there is no alarm.
• We cannot guarantee response times — only that we deliver the alarm as fast as the networks between us allow.

You are responsible for keeping your login credentials safe, and for the accuracy of the contact details in your safety network — an alarm can only reach a number that is correct. Do not share an account: every adult should have their own, because an alarm needs to identify one person.

We have not set a minimum age for a ProTechMe account yet. Our privacy policy says the same, and explains how to ask us to remove an account belonging to a child.

An alarm network only works if people can trust it. So, plainly — you must not:

• raise alarms you do not mean, or test the community tier for entertainment;
• use another person’s account, or sign up as someone you are not;
• use anything you learn while responding to an alarm — a position, an address, a name — to contact, locate, follow or approach that person afterwards;
• add someone to your safety network in order to monitor them rather than to be helped by them;
• harass, threaten or endanger anyone through the service.

We can suspend or close an account that does any of this, without notice where the risk to someone else requires it. If someone treats you this way, tell us at contact@protechme.com.

The ProTechMe app is free for private users. The safety button is hardware, and hardware is a purchase. For business, institutional and distributor volumes we quote per deployment — see pricing, or talk to our team.

These commerce terms apply when you buy from Linucare ApS. Where you buy through a regional distributor, their terms apply to the sale — but nothing there can take away the rights your own consumer law gives you.

Shipping

We ship to the regions listed at checkout. Delivery times, carriers and any shipping cost are shown before you confirm the order — never estimated by this page.

Confirmed at order. We do not publish a single shipping window here because it differs by country and carrier. Your order confirmation states the dispatch and delivery expectation for your address.

Returns and cancellation

If you are a consumer buying at a distance in the EU, you have a statutory right of withdrawal of at least 14 days from the day you receive the goods, and you do not have to give a reason. Tell us within that period, return the button in a resaleable condition, and we refund you.

Confirmed at order. Whether we offer longer than the statutory minimum, who pays return postage, and the return address are stated on your order confirmation. Outside the EU, the return terms of the selling entity and your local consumer law apply.

Faults and warranty

If a button is defective we replace or repair it. Consumers buying in Denmark and the EU have a statutory right to claim for defects for at least two years from delivery, under Danish and EU sales law — that right exists whatever any commercial warranty says.

Two things that are not defects: a CR2032 cell that has run down (it is a replaceable consumable), and damage from use outside the device’s stated rating. The BLE button is water-repellent and the GPS button is IP67; both are ratings, not promises about every situation.

Confirmed at order. Any commercial warranty we offer on top of your statutory rights — and its length — is stated with your order. Where we have not published one, assume you have your statutory rights and nothing less.

The GPS button’s connectivity

The GPS button is standalone because it carries its own SIM, and that connectivity is a subscription rather than a one-off. The term, the notice period and what it costs are set out in your order. The consequence of letting it lapse is not administrative: a GPS button without an active connection cannot raise an alarm.

ProTechMe exists to help you, and we take that seriously — but we cannot accept liability for things genuinely outside our control: whether your contacts answer, whether a nearby user responds, what emergency services do, mobile network outages, or a phone that was out of battery.

To the maximum extent the law permits, our liability is limited to what you paid for the safety button — or to nothing, for the free app. Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by our negligence, or for fraud. If you are a consumer, your mandatory statutory rights stand regardless of this section.

You can delete your account, and your data, from inside the app at any time — no email, no retention call. We can suspend or close an account for the misuse described above, or if we have to stop offering the service in your market. If we ever withdraw the service, we will tell you before your alarm stops working, not after.

These terms are governed by Danish law, and disputes go to the Danish courts. If you are a consumer, this does not deprive you of the protection of the mandatory rules of the country you live in, and you can bring a claim in your own courts.

We update the date at the top when these terms change, and we will tell you about changes that affect what you have already bought.

See also: privacy policy · cookie policy