Help Center
Read more about the app here, or contact us on mail. We always respond within 24 hours.
FAQ
Common Questions About Protechme
Protechme general
Protechme is a free alarm app with an associated physical panic button that can quickly send an alert to your network in emergency situations. The physical alarm buttons can be attached to jackets, bags, or placed around the house, and with up to 3 years of battery life, they provide passive security. If you activate the alarm via the app or the buttons, everyone in the group receives a loud alarm sound on their phone, even in silent/do not disturb mode. When someone receives the alarm, they get navigation to the location and can always see who can help and how far away they are.
The way it works is that in the app, you can create a “group” with, for example, your family, friends, or neighbors. When you’re in a group together, you can send and receive alarms to and from each other, thereby achieving mutual protection. The alarm goes off whether the phone is on silent or do not disturb mode because we utilize the phone’s critical notifications.
The physical panic buttons, or “Safety Buttons,” can be connected to the app, making it easy to activate the alarm without needing to open the phone. If you press the panic button twice, it sends the alert to the network you have set up in the app.
Moreover, in the app, you can easily choose who in your network should receive the alarm first. So if you have a family member that you want to receive the alarm first, you can set the order under Groups in the app. Protechme is also developed for the Apple Watch, so you can easily alert your network from your wrist.
Our vision is to enhance everyone’s safety through their own network. We achieve this with a simple and intuitive app that quickly provides an overview in emergency situations.
A group can include your friends, family, classmates – the people you want to receive alarms from if they are in danger, and vice versa. When you’re in a group together, you can send and receive alarms to and from each other, thereby achieving mutual protection. The alarm goes off whether the phone is on silent or do not disturb mode because we utilize the phone’s critical notifications.
App Features
If you don’t want to send the alarm to everyone in your network at once, you need to create multiple groups and then prioritize which group receives the alarm first.
- You have the ability to prioritize which group receives your alarm first. You don’t have to send the alarm to all your groups simultaneously. If no one from the first group can assist you, the alarm will automatically be sent to the next prioritized group. Each group has 30 seconds to respond to the alarm before it gets passed on to the next group. You can use this feature if you’d like to have “Plan B” groups that only receive the alarm when your primary helpers can’t assist you.
You can change how your alarm works.
Alarm Sound:
- You can choose from 4 different alarm sounds. This is the sound that will play when you receive an alarm.
Sender Sound Notification:
- If you want to be sure your alarm was sent, you can play a sound on your mobile when you send an alarm.
Preset Message Upon Sending:
- You can write a message that will automatically be sent when you trigger an alarm. For example, messages like “My medication is in the cabinet above the sink.”
- Chat Function:
- The free version of the Protechme app includes a built-in chat function that lets you message each other.
- Two-Way Voice:
- Two-way voice communication works like a normal phone call.
- Preset Messages:
- You can also send a predefined message automatically along with the alarm.
Protechme App
- Download the app.
- Create a user account and go through the setup.
- You are now on Protechme.
- Create a group.
- Invite your network.
- Once they’ve joined the group, you can send/receive alarms.
You join a group by entering the 6-digit code you received from your network within the Protechme app. This is done after completing the setup by going to “Groups” -> “Join Group.” Enter the code, and you’ll now be in the group together.
Create a group by setting up the app and navigating to “Groups” -> “Create Group.”
You can leave a group by clicking on the group and then selecting “Leave Group.”
You can enable the alarm to also play for the sender by going to “Menu” -> “Settings” -> “Alarm Settings.”
The code should be entered under “Groups” -> “Join Group.” Make sure the app is set up first.
Setup on Android
- You’re greeted with “Get Started” or “Log In” (for existing users).
- Important: Create a new account if it’s a new device. For instance, a family of five should create five separate accounts.
- The next screen asks you to enter your name and phone number.
- The third setup page asks if you’re at least 18 years old. Only adults should receive alarms.
- The fourth setup page requires you to provide your email and password.
- If you see a message that your email has been used before, you can contact support to delete your old account or use another email address.
- The fifth setup page confirms that your user account has been created.
- The app needs permission for location, notifications, critical notifications, and physical activity.
- Note: Location access should always be enabled because Protechme uses your location if an alarm is triggered.
- The sixth setup page asks you to set location permission to “Always.”
- Important: On Android, also enable “Precise Location.”
- The seventh setup page asks you to allow the app to retain permissions even if it’s not actively used.
- Do this by disabling “Remove permissions if app isn’t used.”
- Note: Since Protechme is an emergency app not intended for frequent use, it’s crucial that the phone doesn’t remove these settings automatically.
- The eighth setup page addresses battery optimization. Allow the app to use battery in the background.
Setup on Apple
- You’re greeted with “Get Started” or “Log In” (for existing users).
- Important: Create a new account if it’s a new device. For instance, a family of five should create five separate accounts.
- The next screen asks you to enter your name and phone number.
- The third setup page asks if you’re at least 18 years old. Only adults should receive alarms.
- The fourth setup page requires you to provide your email and password.
- If you see a message that your email has been used before, you can contact support to delete your old account or use another email address.
- The fifth setup page confirms that your user account has been created.
- The app needs permission for location, notifications, critical notifications, and physical activity.
- Note: Location access should always be enabled because Protechme uses your location if an alarm is triggered.
- The sixth setup page asks you to set location permission to “Always.”
- The seventh setup page may vary, but overall it’s important that Protechme has access to:
- Location: Always enabled
- Notifications: Enabled for all notifications
- Bluetooth: Enabled if you’re using the panic buttons
Still need help?
- contact@protechme.com
- Aalborg, Denmark